Frequently Asked Questions

Please browse below for questions and answers about WoodPro products.

If you have additional questions, ask WoodPro Consumer Care a question and a representative will contact you within two business days.

Top Questions

• Why does my fire go out when I close the front door?
• Should the ash plug be in when I run the stove?
• Do I need to hook up an outside air kit?
• Why is there smoke coming into my room?
• Do I need to have a grate in the stove?
• Warranty questions on broken brick replacement?
• Other pre-purchase questions?
• Information regarding troubleshooting questions?

Cleaning & Maintenance

• How do I remove the baffle and firebricks on my WoodPro stove?
• How often do I need to clean my WoodPro stove?
• How should I clean the glass on my WoodPro stove?

Installation

• What types of venting should I use?
• Do I need to use a non-combustible hearth pad underneath my WoodPro stove?
• Do I need to run fresh air to the stove from outside?
• Does the cost of the unit include everything I will need for installation?

Operation

• Where does the air come from in the firebox?
• What should I know about using my WoodPro stove for the first time?

Service

• Where can I purchase a WoodPro stove?
• Where can I purchase WoodPro service parts?
• Can I buy service parts from the dealer where I purchased my WoodPro stove?
• What if I’m uncomfortable servicing my WoodPro stove?

Other

• Where can I view your Privacy Policy?

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