Frequently Asked Questions

By closing the door of the fireplace before a strong, steady flame is established the airflow may be restricted, and the flame will not grow. In these situations, help establish the fire by opening the door slightly for approximately 10 minutes. Once the fire is going, you may close the door completely.

Yes, you should have the ash plug in when running the stove so that hot embers do not get into the ash pan.

While an outside air kit is only required in mobile homes, the appliance must have a permanent outside air source for combustion in all other types of homes. The air intake must be screened to prevent the entrance of rodents, etc. The outside inlet must be kept free of leaves, snow, ice, and other debris that could restrict the air supply when the appliance is in operation.

All WoodPro appliances are designed to seal tight when the door is completely closed. If smoke is coming into your room, it is most likely due to the venting (chimney pipe). You may need to check all venting joints, and use high temperature silicone to seal or re-seal joints if needed, especially the connection where the venting meets the unit.

This appliance is tested and listed without a grate. It is designed to have the wood stacked directly on the firebrick.

Unfortunately sometimes firebricks will break. The warranty does not cover damage or breakage of bricks. Other components of the appliance will be covered under the Warranty listed in the appliance’s installation manual excluding any damage due to misuse, improper handling, or modifications.

Please visit woodpro.com to see manuals and videos about the Woodpro series stoves.

Please visit Woodpro Troubleshooting Videos to see videos on how to troubleshoot the Woodpro series of stoves.

WoodPro stoves require weekly and seasonal cleaning depending on how the unit is used. Routine cleaning is essential for peak performance. You can watch videos on how to clean your WoodPro stove on our website.

You will periodically need to clean the door glass to prevent ash build up. Please see the video titled “Caring for Your WoodPro Door Glass” on the Use and Care Videos page.

WoodPro stoves use a 6-inch diameter (minimum) UL/ULC approved venting that has been designed and tested for wood stoves.

Yes, all wood stoves require a non-combustible floor protection (hearth pad) if the stove is installed on top of combustible flooring such as carpet, hard wood floors, or vinyl. Refer to your owner’s manual for the hearth pad size requirements for your specific stove.

The stove must have a permanent outside air source for combustion. The air intake must be screened to prevent the entrance of rodents, etc. and must be kept free of leaves, snow, ice, or other debris that could restrict air supply. For a mobile home, you must run fresh air to the stove from outside using an Outside Air Kit. Check with your local building inspector when installing in other homes or spaces.

The firebox introduces combustion air through 4 sources. 1) Immediately beneath the door opening below the window is a Lower Primary Air Orifice. 2) The primary air inlet control (center control lever) brings air into the firebox and controls the rate of burn and amount of heat the stove radiates. 3) The high burn duct control (right control lever) provides additional air for maximum burn rate. 4) The secondary air tubes at the top of the firebox. There are also small openings under the hearth bricks that circulate the combustion air within the stove.

When operating your WoodPro stove for the first time, there are a few things you will need to do before firing it up, including removing the packaging from the firebox. Please visit our Use and Care Videos where you will find videos on using your WoodPro stove for the first time.

While WoodPro stoves are no longer available for purchase, you can find services parts at our Service Parts Store.

To order service parts, please visit our Service Parts Store, or you may contact WoodPro Consumer Care by calling 1-877-427-3316.

Your best resource for buying service parts is to visit our Service Parts Store or contact WoodPro Consumer Care by calling 1-877-427-3316.

If you are uncomfortable performing service, please contact and hire a local authorized hearth dealer or chimney sweep. You can also find a specialist in your area by going to www.nficertified.org and typing in your zip code.

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